Venture Guts presented by Brandish
In 2021, Brandish Agency announced the launch of Brandish Ventures, the investment and development division of our business. Brandish is a strategic brand consultancy. That means we help companies build experiences, products and services that people are looking for. Over the last few years we’ve scaled this business to almost 4M in revenue and over 30 employees. We have a proven track record of future-proofing businesses on our agency side, but we’ve always had that startup mindset. Now, we’re building and launching exciting new companies within the Brandish ecosystem. Join us for the ride we’re calling Venture Guts. We’ll be sharing how we’re investing into our own companies and using our skills to grow and scale these businesses. Stay tuned, we’ll be dropping episodes weekly.
Venture Guts presented by Brandish
Losing Customers - Episode 12
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Brandish Agency
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Season 1
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Episode 12
Lee and Danny discuss the lessons learned from inevitably losing customers at Tilt. They review some of the best tactics and relationship-building tools to use when trying to win those customers back.
Lee also shares how losing Tilt's biggest customer not once, but twice, helped them reset development plans and shifted how they wanted to move forward with Tilt.